General Terms and Conditions
Cage Quests GmbH provides entertainment services for both people and legal entities.
We offer adventure services for group of 2-6 people at once in one room. Several adventure rooms are available for booking at a time.
Besides we propose other entertainment services for lager groups (rental of conference room, team building and other events). Further information shall be provided by our administrators.
2.1. We invite you to our adventures with the aim of your entertainment, which does not intend a threat to life and health, free of danger for both children and adults.
However, the following should be taken into account:
Some adventures are not suitable for people of a nervous disposition, heart and mental diseases. We are not responsible for your personal degree of susceptibility.
Should you have any special request, it is advised to inform us on that at the time of booking. Although we will do our best to pass any reasonable requests, we regret we cannot ensure any request will be met. Confirmation that a special request has been noted or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Failure to meet any special request cannot be a breach of contract on our part.
2.2. Children under 14 must be accompanied by a grown-up person. Children under 10 are not permitted. Please be aware, some adventures might have additional age restrictions.
2.3. Cage Quests GmbH reserves the right to refuse entry without explanation and the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons, and that no refunds can be given in these circumstances.
3. Booking Terms
We make adventure reservations for groups of 2 – 6 persons. The group leader must be authorized to book on the basis of these terms and conditions by all persons taking part in the enterneinment and by their parent or guardian for all party members who are under 18 when the booking is made. The group leader is responsible for making all payments due to us. The minimum age of group leader should be no less than 18 up to the time the booking is made.
You can book an adventure online via the website www.cagequests.de or by phone. At the end of the booking process, you will be asked to confirm that you have read and agree to our booking conditions. Your booking will be confirmed by a booking reference, we will also reconfirm your booking by email sent to the email address which you provide at the time of making your order. However if you have spam filtering on your email account, our email might not reach you.
Your email voucher serves as a proof of payment for your adventure. You will need to present this confirmation email at the desk to gain entry. In order to gain entry you must take the confirmation email with you either in electronic or in written form. Please check booking confirmation carefully as soon as you receive it. Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
A binding contract between us comes into force as soon as the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by German law.
3.2. Payment: Full payment is required before you start the adventure. You can pay on-line or in cash at Cage Quests GmbH site. If you choose cash payment, please, be ready to provide us with such your personal data as name, surname, and place of permanent residence, contact phone number and e-mail. We reserve the right to call you before reconfirming the reservation.
A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. The price of your ticket(s) will be confirmed at the time of booking. All prices include VAT. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
4. Your Responsibilities:
Participation in any of our proposed adventures implies interaction with the environment and your team members by solving the intellectual and creative tasks.
Do not use physical force. It is forbidden to open doors, boxes and other storages specially marked as “STOP”. You must not touch the ceiling, ventilation shafts and place wiring in our adventure rooms for your safety reasons.
In case of violation of the abovementioned rules, and as a consequence of your faulty behavior or negligence causing harm to the Cage Quests GmbH, we will have to ask you for compensation of real damage in full.
Punctuality: Please note that since the rooms are prepared and scheduled for each group, ticket price can’t be refunded if you appear at Cage Quests GmbH not on time. It is your responsibility to ensure all members of the group are informed about proper date and time. Please reckon with delays due to traffic, public transport and other factors.
Parking: Please check parking arrangements in advance. Parking is always at the vehicle owner’s risk.
5. Changes and cancellation by you:
Once a booking reference has been issued it will not be possible to amend or transfer your booking. Because Cage Quests GmbH is a live-event, we regret it is not possible to make refunds in respect of cancelled bookings. However, we will try to propose you another available time if you contact our personnel in advance. No refunds are possible if you do not appear at the booked time.
6. Changes and cancellation by us:
We may have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible and offer you the choice of the following options:
• accepting the changed arrangements or
• purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference
• cancelling or accepting the cancellation in which case you will receive a full refund.
Please note the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
7. Our Liability to you
7.1. We promise to make sure that the adventure we have agreed to make performed or provided with reasonable skill and care. Please note it is your responsibility to inform us in advance in case you need some extra care due to health reasons, as well as you have shown that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees do or do not do if they were at the time acting within the course of their employment.
7.2. Cage Quests GmbH will not refund the entry fee in case you were not satisfied with our adventure.
7.3. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
• the personal disease existed before you took part in the adventure that we proposed
• the act(s) and/or omission(s) of the person(s) affected or any member(s) of their group or
• the act(s) and/or omission(s) of a third party not connected with the provision of your adventure and which were unforeseeable or unavoidable or
• 'force majeure' as defined in clause 8.
8. Force Majeure:
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these General conditions, "force majeure" means any event which we could not foresee or avoid. Such events may include any hostilities activity, war, riot, terrorist activity or actual threatened such activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, electricity interruptions and all similar events outside our control.
9. Using of personal information:
In order to confirm your booking and for in case we need to contact you urgently regarding your booking, we will ask for your name, your postal address, telephone number and your e-mail address. Up to the method of payment we'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.
We use 'temporary cookies', which are only used during the booking process. (A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser.
We undertake not to disclose the received personal information with the exception of your name and booking details which shall be operated by our staff for organizational purposes. We will not pass on your details to other companies for their marketing purposes.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Сustomer can upon request have information on their saved personal data and can have this data amended, deleted or locked, depending on what is legally possible. For this case you can contact our staff via e-mail: firstname.lastname@example.org
10. Complaints and problems:
In the event that you have any reason to complain or experience any problems with the adventure participated, you must immediately inform the supplier of the service(s) in question. Until we know about a problem or complaint, we cannot begin to resolve it. Any verbal notification must be submitted in a written form. You can address us within 15 days of the end of the visit to the attraction giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.